Refund policy of the website xvr.chat

  • XVR.chat will refund when credit is lost due to dysfunction of site or general technical problem in buying tokens procedure ( when customer is charged and credits will not appear on his member account ).
  • In case of credit loss, customer has to write request to customer service (hello@xvr.chat) with good documentation ( screenshots, etc. ) to claim the refund.
  • XVR.chat is not responsible for models behavior and will not refund any credit, when customer is not satisfied with show/private show. However, site will be glad full for report any inconvenient behavior from side of models / studios. In this case, XVR.chat preserves the right to choose, if the unsatisfied customer will be refunded.
  • If problem with payment is caused by our payment provider, customer have option to decide where he will address request, to XVR.chat or directly to our payment provider. XVR.chat will address this request directly to provider.
  • When member account is canceled, rest of unused credit will be automatically refund back to customer same way it was purchased. There is not option to change the way of refund.
  • Customer accepts that in case of any fraudulent transaction XVR.chat has a right to use all available information at its disposal during any kind of legal procedure. Including, without the claim of completeness, browser history, IP and email addresses and any other traceable activity. During such legal procedures XVR.chat might involve other, professional investigator parties and share certain information in order to comply with law requirements, vindicate its rights and represent the best interests of its customers. The Subscriber will stay liable for investigation or collection costs related to any fraudulent transaction.
  • It’s important to notice that any refund operation must be properly decided and managed by responsible authorities and can take some time. Whole team of XVR.chat will do their best for pleasant result of whole operation.

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IČO: 070 19 980
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